Delivery Information

Shipping Company Announcement

All orders are shipped via EMS, DHL, FedEx, K-Packet, and Shipter.

The estimated order processing time is 1-3 business days. However, for bulk orders, processing may take up to 3-5 business days.

Express Delivery

DHL
Estimated Delivery Time: Usually 2-7 business days (varies by country)
Online Tracking: Yes. Click here ●
Note: We cannot underestimate this shipping company.

EMS
Estimated Delivery Time: Usually 5-15 business days (varies by country)
Online Tracking: Yes. Click here ●

FedEx
Estimated Delivery Time: Usually 3-7 business days (varies by country)
Online Tracking: Yes. Click here ●

Ordinary Delivery

K-PACKET
Estimated Delivery Time: Usually 10-35 business days (varies by country)
Online Tracking: Yes. Click here ●

SHIPTER
Estimated Delivery Time: Usually 10-35 business days (varies by country)
After being transferred to the shipping company, Shipter is dispatched once a week, which may result in additional delays.
Online Tracking: Yes. Click here ●

Restrictions: Not available in all countries.
Important: A safe and accurate address and contact information are required for shipping.

For any inquiries, please contact us at cs@roseroseshop.com.

Notice by Countries

We are not responsible for customer-related issues, so please check with your local post office for accurate information. The details below are based on notifications received from the shipping companies and may not include all relevant information.

USA
The threshold for Formal Entry in the U.S. has been lowered from USD 2,500 to USD 800.
Due to this change, shipments over USD 800 addressed to individual recipients in the U.S. are temporarily suspended.
We recommend U.S.-based customers to make purchases under USD 800 (excluding shipping charges).

PUDO Delivery to Ukraine
Currently, deliveries to Ukraine are only available via pickup points.
Process: RRS sends the package to the carrier --> The carrier transfers the package to a local shipping company --> The local shipping company contacts the recipient and provides notification about the nearest pickup point.
If the package is not claimed, the shipping company will discard it. Please enter your phone number accurately.
Click here to check the available delivery areas ●

Brazil
A CPF code is required for shipments to Brazil. Please add this code in the comments when placing your order. Orders cannot be shipped without this code.

Indonesia
A TAX ID (NPWP) is required for shipments to Indonesia. Please add this information in the comments when placing your order. Orders cannot be shipped without this information.

Peru
For beauty product purchases in Peru, the following document is required for customs clearance:

HEALTH REGISTRATION ISSUED BY DIGEMID (GENERAL DIRECTORATE OF MEDICINES, SUPPLIES AND MEDICINES OF PERU).

E-commerce VAT Information

Starting from July 1st, new e-commerce VAT regulations will be implemented in the EU and the UK.
Purchases may not be allowed due to tax payment issues, so please check again before making a purchase.

Affected Regions: EU, UK
Tax Rate: 10% - 23%
Taxpayer: Recipient/Buyer