Refund policy

We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services cannot provide 100% perfect deliveries. Especially for international deliveries. Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.:

A request for refund and exchange should be made within 30 days after the delivery date, If 30 days already passed, Request can be refused.

Customer’s request:
Return or exchange is possible.
All returning and additional shipping costs should be paid by the customer.

On our side: 
Wrong or Missing Item: Refund or exchange is possible.
Lost or damaged item: Refund or exchange is possible.
Delivery company's fault : Compensated by the delivery company

• All returning and additional shipping cost should be paid by the customer
  
• The first shipping cost the customer paid is not refundable.

After a customer’s order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.

There are many cases in which the recipient refuses to accept the goods after sending them, because they do not agree to pay custom duties during the local customs process.

From now on, we are informing you that in case of refusal to accept the goods due to a simple change of mind after the arrival of goods, including refusing to pay your local tax/duties, no refund will be given for the amount of goods paid.

When ordering goods, please be careful not to exceed your local customs duty/tax range. For more information, please refer to our Terms of Use.

(After receiving the goods, refunds and exchanges can be only made within 30 days after receiving)

Sometimes, during packaging after an order was placed, some items may occur to be out of stock or discontinued.

Sold out or discontinued items after the order was already placed:
The sold-out item’s cost is refunded and, the rest of items from the order are shipped out.

 A notification email about refund for sold out/discontinued items is sent to the customer’s registered e-mail.
The buyer can see the refunded cost and details on the buyer's order sheet.
The refund amount is returned to the balance of the payment method.
(Ex. PayPal balance)

Please contact us through email(csteam@roseroseshop.com) before returning anything.

After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will give you instructions how to send back returning products back to us.

Please pack the contents carefully to avoid damage.

Products must be resent within 7 days after the Delivery Date, which would be printed on the order packaging slip.

All FREE products and FREE gifts that were included to the order must be returned as well

Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.

Items must be returned in the original condition in which they were delivered to you. Otherwise we reserve a right to refuse in refund. 

 We want to have trustworthy and friendly relations with our customers. To do so we established a Refund policy that would be proper for both sides:

PayPal transfer

• Refunds for customers who provided payments via [PayPal Transfer] payment method could be provided instantly.
  
• PayPal payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]
  
• Partial refunds for “Out of stock” or “Discontinued” items could be provided instantly.